Customer satisfaction

Dear customer
Express an objective valuation of the question below, related to services received by our staff, adding some personal remarks to improve our service.
Personal details are optional, in case they are given, they will be treated in accordance with Reg. UE 2016, n. 679.


Service received:
(multiple choice)
ISO 9001
ISO 14001
OHSAS18001
CE Marking
Safety
Software
Privacy

Question 1:
Quality of services received
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 2:
Relation between services received and expectation
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 3:
Relation between services received and contract
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 4:
Skills and availability of our staff
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 5:
Surplus value: improvement, advice and suggestion received
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 6:
Quality of language, communication and training received
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 7:
Punctuality
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 8:
Observance of the deadline
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 9:
Value for money of the services received
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 10:
Customer support to certification’s choice
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 11:
Customer support with Notified Body
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 12:
Customer support for the choice of calibration centre
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 13:
Customer support to the relation with the calibration centre
Importance:
Very important
Pelting
Not applicable
Satisfaction:
Very good
Good
Satisfactory
Failing

Question 14:
Problems to point out, suggestions and proposals:
Importance:
Very important
Pelting
Not applicable

User's data

Company Name:
Name and Surname:
In charge of:
E-Mail:

Information privacy Reg. UE 2016, n. 679

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